.: Troubleshooting Outlook Errors
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Once Outlook has been deployed, there will be many occassions where for one reason or another you will have to fix the various errors that occur during the normal operation of the program itself. Most errors that occur during installation can be fixed simply by manually reinstalling outlook. A common install error that i noticed was when there were previous versions of outlook were already installed on the pc, which then caused some form of conflict, this was fixed by uninstalling all versions separately and then reinstalling the correct one.
Here are fixes for some of the errors that i found from day to day:
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Unable to Select "Cached Exchange Mode"
Add the following code to a .reg file:
REGEDIT4
[HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\OST]
"NoOST"=dword:00000000
Unable to or Intermittent Connection to Exchange Server Requires local admin rights
Add the following to a .reg file:
REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="Rpcrt4.dll"
"ncacn_ip_tcp"="Rpcrt4.dll"
"ncadg_ip_udp"="Rpcrt4.dll"
"ncacn_http"="Rpcrt4.dll"
"ncacn_nb_tcp"="Rpcrt4.dll"
Outlook Does Not Print Correctly Requires local admin rights
Add the following to a .reg file:
REGEDIT4
[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-
000000000046}]
@="PSFactoryBuffer"
[HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-
000000000046}\InprocServer32]
@="C:\\WINNT\\system32\\ole32.dll"
"ThreadingModel"="Both"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
00AA0044773D}]
@="ISequentialStream"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
00AA0044773D}\NumMethods]
@="5"
[HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
00AA0044773D}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}]
@="IStream"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}\NumMethods]
@="14"
[HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
000000000046}\ProxyStubClsid32]
@="{00000320-0000-0000-C000-000000000046}"
Creating a New Outlook Profile
Many errors can be fixed simply by creating a new outlook profile for the user. This is done as follows:
Close outlook and browse to the users profile folder which is usually C:\Documents and Settings\Username. Alternatively open the run prompt and type %UserProfile% and press OK.
The 2 folders that contain the outlook files are:
%Userprofile%\Application Data\Microsoft\Outlook and
%Userprofile%\Local Settings\Application Data\Microsoft\Outlook
Rename both these folders to Outlook_Old. Start Outlook and enter the user's credentials. A new outlook folder will be created at both locations and they will contain the default files for that profile. When outlook opens it will attempt to open the various PST file sthat it used in the old profile, take a note of the names of these PST files and copy them from %Userprofile%\Local Settings\Application Data\Microsoft\Outlook_Old to the the new %Userprofile%\Local Settings\Application Data\Microsoft\Outlook folder. The only file needed from the %Userprofile%\Application Data\Microsoft\Outlook_Old folder is the NK2 file, if there is more than, copy the one that is named the same as the profile name. The profile name can be found from the Mail componenet of the control panel.
Web site contents © Copyright Alan Phipps 2006, All rights reserved.
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